Reporting content
The demonstration at https://bookpress.io/demo.html starts a
throwaway BookPress site for each visitor, at a random address under
trybookpress.dev. What a visitor publishes in a sandbox is hosted
by us until that sandbox is deleted. We do not choose, review or approve any of
it. If something there is unlawful, this page is how you tell us, and we will
act on it.
Send it here
[email protected], in English or German. A person reads this address, and not only a filter.
Before you write: it may already be gone
Each sandbox is deleted 15 minutes after it is created. Every post, page, comment, upload and account in it is destroyed then and is not recoverable. Nothing a visitor publishes survives longer than that.
If you have found something more than fifteen minutes old, the sandbox it was in is gone and there is nothing to take down. Report it anyway: a pattern of abuse is worth knowing about even when each instance has deleted itself, and we can block a source. You do not need to wait for a reply to be sure it has stopped being visible.
What to put in a notice
Art. 16(2) of the Digital Services Act sets out what a notice should contain. A notice with all four of these is one we can act on immediately, and under Art. 16(3) it is what gives us actual knowledge of the content. Please include:
- Where it is. The exact URL, or URLs. This is the single most useful line in the message; on a demo where each sandbox lives only fifteen minutes a description without a URL is often unactionable by the time we read it.
- Why you say it is unlawful. An explanation with enough substance that we can see the problem: the law or right you say it breaks, and how.
- Who you are. Your name and email address, so we can confirm receipt and tell you what we did. The one exception is material involving child sexual abuse, the offences in Arts. 3 to 7 of Directive 2011/93/EU, where the DSA expressly does not require you to identify yourself. Report that anonymously if you prefer.
- A statement that you believe it is accurate. A sentence confirming that, to the best of your knowledge, what you are telling us is accurate and complete.
If you leave something out we will still look. It may take a further exchange, and an incomplete notice may not count as giving us actual knowledge under Art. 16(3).
What happens next
- We confirm receipt without undue delay, to the address you wrote from (Art. 16(4)).
- We decide, and we tell you what we decided and why (Art. 16(5)). Decisions are taken by a person, in a timely, diligent, non-arbitrary and objective way (Art. 16(6)). No automated system makes the decision; where an automated filter has been involved in finding something, we will say so.
- If content is still live and we agree it should not be, we remove it and purge it from the content delivery network in front of the site, so that disabling access disables access.
- If we disagree, we say so and give our reasons, and you remain free to take the matter to a court or to a competent authority. We are a small enterprise, so the internal complaints and out-of-court dispute settlement machinery in Arts. 20 and 21 DSA does not apply to us (Art. 19(1)); nothing in that removes your ordinary right to go to a court.
Reporting a security problem instead
The demonstration exists to be attacked and we would rather hear about a finding than read about one. Security reports go to the same address, and the machine-readable version of this is published at bookpress.io/.well-known/security.txt (RFC 9116). Please do not use a finding in a sandbox to reach any other system.
Points of contact
Under Arts. 11 and 12 DSA, the single point of contact for Member State authorities, the European Commission and the European Board for Digital Services, and the point of contact for users of the service, is:
| Electronic contact | [email protected] |
|---|---|
| Languages | English, German |
| Postal address | Schulstraße 201 53757 Sankt Augustin |
We are established in Germany, so no legal representative under Art. 13 DSA is required. Communications reach a person; they do not rely solely on automated tools.
Orders from a judicial or administrative authority to act against illegal content (Art. 9 DSA) or to provide information (Art. 10 DSA) should be sent to the same address. We will give effect to them and inform the issuing authority of the effect given, without undue delay.
Threats to life or safety
If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to, we inform law enforcement promptly, as Art. 18 DSA requires. In Germany § 13 DDG designates the Bundeskriminalamt as the central office that receives those notifications and passes them to the competent prosecuting authority, so that is where ours go.
If you are reporting something of that kind, please contact the police as well as us. We are a small team and not an emergency service.
Abusing this procedure
Please do not send notices you know to be unfounded. It wastes the time of the small number of people who read this address, and it makes a real report slower to reach.